When we experience discomfort in our bodies, many of us turn to the internet for answers. While this can be informative and empowering, it may also lead to detrimental consequences if taken too far.
Searching for any symptom online yields numerous websites detailing various potential causes, often escalating in their severity. The internet’s vast resources have democratized our access to health information, making it easier to access personal health records. However, the trend of self-diagnosing online also carries significant risks, a phenomenon known as cyberchondria.
Understanding Cyberchondria
The term cyberchondria was introduced by the UK media in the 1990s, describing an individual’s compulsive online self-diagnosing behaviors. Due to the prevalence of misleading information online, this compulsive searching can lead to unnecessary anxiety, stress, and fears regarding one’s health.
Individuals who experience cyberchondria are often more inclined to frequently visit healthcare providers, undergo various tests, and change physicians regularly. This behavior can strain healthcare resources and affect the dynamics of patient-provider relationships.
According to Kiffer Card, PhD, an assistant professor at Simon Fraser University’s Faculty of Health Sciences, the challenge of cyberchondria consists of two main aspects. Firstly, it involves the quality of information available on the internet and how individuals interpret it. Secondly, it reflects broader societal issues related to limited access to traditional healthcare and increasing skepticism towards medical professionals.
“These factors combine to place individuals in a position where they must navigate their health and well-being largely on their own,” Card notes.
Straining the Healthcare System
It’s widely acknowledged that Canada’s healthcare system is under pressure. A significant issue is the shortage of doctors, with one in five Canadians lacking a general practitioner.
Those unable to find a doctor often turn to hospitals, with an estimated one in seven emergency visits deemed more suitable for primary care.
Among those fortunate to have a doctor, approximately 33% report being unable to secure an appointment within a week. It is therefore not surprising that many are seeking answers online.
Card emphasizes that “online communities can be beneficial yet harmful.” They can provide useful information and foster a sense of support, especially for those lacking a robust support system. However, they can also become echo chambers that reinforce biases, ensuring individuals only encounter information that aligns with their pre-existing beliefs.
To counter this tendency, Card recommends exploring a range of information sources—both online and offline.
“We should evaluate our information sources,” he advises. “Diversify your avenues of information and see what aligns with established medical perspectives, and make informed decisions in consultation with trusted individuals.”
Self-Advocacy in Healthcare
When attending a healthcare appointment, it can be challenging to maximize the time with your provider. Card offers two key strategies:
- Be ready.
- Approach with openness.
“Clearly outline what you are experiencing and utilize factual information,” suggests Card. “Prepare a succinct list and share, ‘I’ve been experiencing this and came across this information, leading me to think this way.’ This will encourage the physician to engage with the evidence and your sources while remaining open to their feedback.”
A Collaborative Approach
Card notes that medical care should not function as a power struggle. Instead, it should be a collaborative effort between the patient and the physician.
“Doctors bring their expertise, and patients bring theirs,” Card explains. “The goal is for both parties to work together to create a shared health plan.”
This article first appeared in the October 2025 issue of Intomodel magazine.
